Business customers have special expectations of their banks, extending from business start-up advice to individual financing models and working time accounts. They require comprehensive support in both the business and private spheres. zeb/ helps banks to provide business customers with targeted solutions spanning the entire product portfolio.
We have an integrated consulting concept which ensures comprehensive business and private customer consulting services. Our sales training concepts enable your consultants to systematically address both areas in non-interrogative dialog when the consulting concept is implemented. This helps you to considerably improve business customer sales potential and increase your cross-selling rate.
Our methodical approach:
- We analyze the existing consulting process to identify critical performance drivers which will enable the provision of optimum support to business customers.
- In subsequent workshops, we help your employees to standardize the consultancy processes for all individual customer requirements.
- Then we design a dialog concept.
- To ensure the efficient implementation of the concept, we conclude with practical sales training.